Tuesday Incidents Updated

Fake ADT controller currently calling residents and asking if all is OK as they have recorded an activation at the premises etc. The password is asked for and the call ended. Be warned this is a scam! Read the comments tag below, VL comment removed to give ADT time to investigate the fake call scenario fully.

Here's Rob Dale's (General Manager ADT) reply after an initial investigation:

‘ADT shares the concerns and fears regarding the alleged scam, and we strongly recommend that residents raise their specific instances with ADT Management to allow us to fully investigate each situation fully. In a recent investigation into a similar specific incident, it became apparent that this was a case of a wrong number dialed by an operator. Details of concerns to be investigated can be mailed to robdale@tycoint.com. There are also a number of circumstances that would present a situation where there is an apparent call when no alarm activation is heard:
Technical malfunction: In some cases faulty alarm panels may send signals to the control room without activating the siren. This would give the user the impression of an unwarranted call from the monitoring centre; however the call would be in reaction to activation.
Dialing of an incorrect number by the operator: In a recent investigation this was confirmed as the cause of an ADT client whose alarm had not activated. ADT has telephone management software and voice loggings that are able to trace and verify instances like this
Outdated keyholder information: In some cases, keyholder information has not been updated, and keyholders that are not longer relevant may be phoned for premises that they are no longer associated with. We urge clients to maintain an updated keyholder list. This can be done by contacting our Customer Information Services Department on 086 12 12 300

We strongly recommend that residents are cautious of calls from their security service provider, and recommend that details such as the operators name, or specifically phoning the control room back, are used in the event that there is any concern. In the event that we can confirm any alleged irregularities, we will involve SAPS in a formal investigation.’

Regards,

Rob Dale
General Manager
ADT Security (Pty) Ltd5 Louwtjie Rothman AvenueN1 CityPrivate Bag X104, N1 City, 7463 Telephone 086 12 12 303Facsimile 086 12 12 305

Ed. Thursday 19th March. Detailed follow up investigation and personal interaction with clients that received calls from ADT when no alarm condition existed have been cleared up by Rob Dale. There is no evidence that any ADT database has been compromised.

Last night, # Cannon Cl Heights. 12 foot trampoline stolen from garden. Discovered later in the day, but happened early in the morning.

01h19 # Brighton, intruder on premises takes off with a PVR and DSTV. ADT reports the suspect running toward the dunes close to the Skate Park. SSP’s search the dune area, nothing found.

02h22 ADT detain a knife carrying, likely suspect with wet pants and a top matching the Brighton intruders (above) description close to the fire station. Complainant unable to ID suspect and also not in possession of stolen goods. Goods probably stashed.

04h15 ADT. Attempt to break-in at a the ‘Silvermist’ fence line, suspect detected while cutting a hole and takes off toward the pipe track. SAPS and SSP’s respond. Suspect may have been carrying a weapon.

04h36 Bokkemans resident (RW) reports activity in bush above Bokkemans. D4 reports two unknown motor vehicles parked in the bush at the Nek entrance to the pipe track.

08h43 Stolen property found on premises opposite KFC. Linked to the 01h19 Brighton break-in?

08h48 CA766226 (number may be incorrect) White Kadett with 4 Bravo males cruising Chestnut, Overkloof. Suspicious behavior harassing a domestic worker. Note that a white Kadett was seen at the March 10th break-in scene on Elmtree, Bokkemans.

12h46 Break-in at Applegarth. TOOV and residence. SSP’s and SAPS respond.

15h29 NS Patrol tag a Charlie male in the Pondicherry Edward area with a lawnmower. Charlie stashes the mower in the bush. Long story but SAPS attend, collar Charlie. 15h53 BS Lawnmower stolen from O.N. Charlie arrested?